Automation helped our team respond faster and keep support organized. The knowledge base made responses much more consistent.
AI chats with your customers, queries real company data, and performs tasks on WhatsApp while keeping your team in control.
Companies that use Whatsplaid in real-world WhatsApp applications.
The agent understands the intent, consults authorized sources, and executes the next step without taking control away from the team.
The customer messages on WhatsApp to ask a question, make a purchase, request support, or track an order.
The agent identifies the intent and follows the objective, tone, and rules defined by the company.
The agent consults the knowledge base, products, orders, spreadsheets, or connected systems as needed.
The AI responds, logs an opportunity, performs an available task, or hands off the conversation with context to the team.
Sales, customer service, and support use the same platform, but each journey begins with a different problem, workflow, and next step.
Qualify opportunities, review business information, and drive every conversation to the next step.
View sales journey 02 SupportAnswer frequent questions, perform initial triage, and route exceptions with context.
View service journey 03 SupportUse company knowledge, organize requests, and involve the human team when necessary.
View support journeyConnect the sources the agent queries and the systems that receive each conversation record or event.
View all integrationsBrowse products and orders, send images of items, build carts during the conversation, and provide the checkout link for payment.
Train the AI with websites, files, documents, spreadsheets, and internal databases.
Explore how companies from different sectors apply AI agents in sales, customer service, and support via WhatsApp.
Answer product questions, look up orders, recommend items, and build carts on WhatsApp.
Assisted selling 02 Physical stores and retailOrganize product questions, quotes, availability, local support, and after-sales service.
Retail 03 SaaS and technical supportCreate internal tickets from customer conversations, categorize requests, summarize context, and answer questions based on the knowledge base.
Tickets 04 Financial servicesTriage inquiries, answer frequently asked questions, and route requests with context.
Secure support 05 Education and coursesAnswer questions about classes, prices, enrollments, schedule, and next steps.
Registrations 06 Aesthetics and beautyHelp customers with services, packages, scheduling, pre-service steps, and recurrence.
Scheduling 07 Tourism and hospitalityAnswer questions about bookings, availability, schedules, services, and recurring support.
Reservations 08 AgenciesOrganize customer support, leads, and operations with AI connected to WhatsApp.
Operation 09 AutomotiveOrganize estimates, appointments, inspections, parts, services, and after-sales.
Quote 10 Dental clinicsOrganize appointments, follow-ups, treatment questions, and initial guidance.
Scheduling 11 Law firmsQualify leads, organize initial questions, and route inquiries to the right team.
First response 12 Restaurants and deliveryHandle inquiries about menu, hours, reservations, orders, and recurring service.
Quick reply 13 InsurersScreen quotes, inquiries, documents, and initial service steps.
Commercial screening 14 Internet service providersAutomate second copies, initial support, plans, scheduling and ticket creation.
Recurring support 15 Medical clinicsPerform initial screening, answer frequently asked questions, and forward appointment requests to the team.
Triage 16 Real Estate AgenciesQualify leads, send matching properties, and arrange the first sales contact.
QualificationConnect WhatsApp, set the agent role, add company sources, and test the flow before scaling the operation.
Connect your WhatsApp Business and choose the modules that make sense for your workflow.
Define goal, tone, rules, and knowledge sources to create a company-aligned agent.
AI answers questions, qualifies leads, looks up products, creates internal tickets from customer conversations, and organizes support interactions.
When necessary, the human steps into the inbox with history, context, and control to pause the bot.
Direct answers about deployment, WhatsApp Business, data, human support, sales, and customer service.
No. Whatsplaid is a platform of AI agents for businesses. Each agent converses, consults authorized data, and performs available tasks, with the human team in control.
No. The setup is guided: the platform helps create the agent from the website, goal, tone, behavior and company data.
Yes. AI can answer questions, qualify leads, recommend products, look up orders, and route conversations to the team.
Yes, when there is integration with e-commerce. The agent can query the catalog, send product images, recommend items, build a cart, and provide the checkout link to complete payment.
Yes. The team can reply via the inbox, pause the bot per conversation, and use the history to continue support with context.
Yes. Whatsplaid can connect WhatsApp Business via the official Meta API, available on all plans, including the free plan.
Whatsplaid works with Shopify, Wix, Nuvemshop/Tiendanube, Google Sheets, RD Station, Pipedrive, HubSpot, Bitrix24, Zapier, API and widget.
It depends on the operation and integrations, but the onboarding was designed to minimize manual setup and get the agent into testing quickly.
Yes. During support, the AI or the team can turn the conversation into an internal ticket with history, evidence, summary, category, priority, and context for human follow-up.
Whatsplaid connects AI agents, company sources, integrations and inbox to turn conversations into trackable processes.
Create an agent with objectives, tone, knowledge sources, and rules defined by the company.
Connect your support channel and keep the conversation where the customer already is.
Capture contacts, qualify opportunities, use tags, and export business data.
Take over conversations, pause the bot, reply via the panel, and keep the history centralized.
Create internal tickets from conversations, including history, evidence, summary, category, priority, and context for the responsible team.
Use files, documents, spreadsheets, and Google Sheets for more accurate answers.
Browse products and orders, recommend items, and build carts on WhatsApp.
Connect CRM, automations, webhooks, widget, and in-house systems to the conversation flow.
Set up AI without starting from scratch: the platform helps structure the first agent.
Set up the agent, connect real company sources, and test how it converses and performs tasks with human oversight.