Whatsplaid
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AI for WhatsApp with agents that handle support, sales and task execution

AI chats with your customers, queries real company data, and performs tasks on WhatsApp while keeping your team in control.

  • Conversation with company context
  • Query connected data
  • Performs tasks in operations
  • Transfer to the team when necessary

WhatsApp stops being just chat and becomes an operations platform.

The agent understands the intent, consults authorized sources, and executes the next step without taking control away from the team.

  1. 01 Message

    The customer messages on WhatsApp to ask a question, make a purchase, request support, or track an order.

  2. 02 Decision

    The agent identifies the intent and follows the objective, tone, and rules defined by the company.

  3. 03 Data

    The agent consults the knowledge base, products, orders, spreadsheets, or connected systems as needed.

  4. 04 Action

    The AI responds, logs an opportunity, performs an available task, or hands off the conversation with context to the team.

Start with the journey your company needs to improve.

Sales, customer service, and support use the same platform, but each journey begins with a different problem, workflow, and next step.

Real data turns conversation into action.

Connect the sources the agent queries and the systems that receive each conversation record or event.

View all integrations

E-commerce platforms

Browse products and orders, send images of items, build carts during the conversation, and provide the checkout link for payment.

Shopify Nuvemshop WooCommerce Wix Loja Integrada Tray

CRM and automation

Send WhatsApp leads and events to the systems your team already uses.

RD Station Pipedrive HubSpot Bitrix24 Zapier

Data and insights

Train the AI with websites, files, documents, spreadsheets, and internal databases.

Google Sheets Document import

API and self-operation

Use the API, webhooks, and widget to tailor Whatsplaid to custom workflows.

Real-world applications in different types of operation.

Explore how companies from different sectors apply AI agents in sales, customer service, and support via WhatsApp.

01 E-commerce

Answer product questions, look up orders, recommend items, and build carts on WhatsApp.

Assisted selling
02 Physical stores and retail

Organize product questions, quotes, availability, local support, and after-sales service.

Retail
03 SaaS and technical support

Create internal tickets from customer conversations, categorize requests, summarize context, and answer questions based on the knowledge base.

Tickets
04 Financial services

Triage inquiries, answer frequently asked questions, and route requests with context.

Secure support
05 Education and courses

Answer questions about classes, prices, enrollments, schedule, and next steps.

Registrations

Real customer reviews from people using Whatsplaid.

Public testimonials help demonstrate trust as we prepare the new social proof for Whatsplaid.

4.8
Reviews on

Create your first agent without turning it into a technical project.

Connect WhatsApp, set the agent role, add company sources, and test the flow before scaling the operation.

  1. 01

    Connect

    Connect your WhatsApp Business and choose the modules that make sense for your workflow.

  2. 02

    Configure

    Define goal, tone, rules, and knowledge sources to create a company-aligned agent.

  3. 03

    Automate

    AI answers questions, qualifies leads, looks up products, creates internal tickets from customer conversations, and organizes support interactions.

  4. 04

    Assume

    When necessary, the human steps into the inbox with history, context, and control to pause the bot.

Before automating your WhatsApp with AI.

Direct answers about deployment, WhatsApp Business, data, human support, sales, and customer service.

Is Whatsplaid just a chatbot?

No. Whatsplaid is a platform of AI agents for businesses. Each agent converses, consults authorized data, and performs available tasks, with the human team in control.

Do I need to know how to code?

No. The setup is guided: the platform helps create the agent from the website, goal, tone, behavior and company data.

Does it work for support and sales?

Yes. AI can answer questions, qualify leads, recommend products, look up orders, and route conversations to the team.

Can the AI access products and orders?

Yes, when there is integration with e-commerce. The agent can query the catalog, send product images, recommend items, build a cart, and provide the checkout link to complete payment.

Can the human take over the conversation?

Yes. The team can reply via the inbox, pause the bot per conversation, and use the history to continue support with context.

Does Whatsplaid use the official WhatsApp API?

Yes. Whatsplaid can connect WhatsApp Business via the official Meta API, available on all plans, including the free plan.

Which integrations does Whatsplaid support?

Whatsplaid works with Shopify, Wix, Nuvemshop/Tiendanube, Google Sheets, RD Station, Pipedrive, HubSpot, Bitrix24, Zapier, API and widget.

How long does it take to activate?

It depends on the operation and integrations, but the onboarding was designed to minimize manual setup and get the agent into testing quickly.

Can the company create support tickets from conversations on WhatsApp?

Yes. During support, the AI or the team can turn the conversation into an internal ticket with history, evidence, summary, category, priority, and context for human follow-up.

Whatsplaid Platform

A platform for agents, data, actions, and human operation.

Whatsplaid connects AI agents, company sources, integrations and inbox to turn conversations into trackable processes.

Automated flow on WhatsApp
  • Automatic reply sent
    Customer received guidance based on the company's data.
    24/7
  • Qualified lead
    Name, phone, interest and notes have been recorded.
    CRM
  • Open ticket
    The AI summarized the issue and assigned a priority for support.
    P1
Operational impact
24/7
automatic replies for repeated questions
Leads
qualified contacts sent to the CRM
Tickets
tickets with summary, priority and context
01

AI Agent

Create an agent with objectives, tone, knowledge sources, and rules defined by the company.

02

WhatsApp Business

Connect your support channel and keep the conversation where the customer already is.

03

Leads and CRM

Capture contacts, qualify opportunities, use tags, and export business data.

04

Inbox for human operators

Take over conversations, pause the bot, reply via the panel, and keep the history centralized.

05

Tickets and support requests

Create internal tickets from conversations, including history, evidence, summary, category, priority, and context for the responsible team.

06

Knowledge base

Use files, documents, spreadsheets, and Google Sheets for more accurate answers.

07

E-commerce

Browse products and orders, recommend items, and build carts on WhatsApp.

08

Integrations & API

Connect CRM, automations, webhooks, widget, and in-house systems to the conversation flow.

09

Guided onboarding

Set up AI without starting from scratch: the platform helps structure the first agent.

Create an AI agent connected to your company's operations.

Set up the agent, connect real company sources, and test how it converses and performs tasks with human oversight.